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Terms & Conditions

General

These terms apply to all sales of Rendl Lighting a.s. and excludes the use of any deviating general or specific buyer terms. No exception or modification to these Terms of Sale may be binding on RENDL Lighting a.s unless approved in writing by an authorized representative of RENDL Lighting a.s.

Prices and payments
The price including tax is stated for each product. In the shopping cart you will find the total price including all fees, taxes, shipping and payment methods.

Delivery
The delivery time is listed in the shopping cart next to the different delivery options. If the service / product has a different delivery time than that indicated in the shopping cart, the delivery time will be listed for each product.

If RENDL Lighting a.s. has reason to question the buyer's ability to pay or the ability to pay for the ordered products, RENDL Lighting a.s. it is under no obligation to deliver the Products and is entitled to stop the Products in transit unless the Buyer provides a deposit for delivery or other claims from the business relationship or the provision of security that RENDL Lighting a.s. accept it reasonably.

Goods will be shipped to you through UPS, which makes three delivery attempts. UPS will notify you of any unsuccessful attempt by notice. If even the third attempt fails, the goods will be returned.
It is very important to check the package thoroughly before you sign for it, if possible lift the package to see that there are no hidden damages. Upon delivery of glass products, it is especially important to ensure that the package doesn’t sound
to contain shattered pieces of glass when gently moved. If you suspect that the package is damaged it is your responsibility to inform UPS prior to signing for it.

Unclaimed packages
For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products/services

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, RENDL Lighting a.s will pay for the delivery of the replacement product. When you have applied the return policy you shall: return the product personally or by mail to us. It is very important that you use a shipping company who do direct deliveries to companies.

Return Policy
RENDL Lighting a.s return period is 14 days.
RENDL Lighting a.s shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the product. RENDL Lighting a.s will pay to send replacement products.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received your purchase: the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day RENDL Lighting a.s have informed you about the product.
You do not qualify for our return policy if:
The seal of authentication of the product has been broken/opened.
When returning a product/service:
-You are obliged to keep the product in the same condition as when delivered.
-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
 
Guarantees and Services
You have 1 year warranty on all products.
 
Privacy Policy
When ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance with RENDL Lighting a.s's privacy policy in order to fulfill our agreement to you as our customer. You have the right to know the information RENDL Lighting a.s have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
 
Force Majeure
RENDL Lighting a.s is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.