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Terms & Conditions

General
These Terms & Conditions shall apply to all sales through RENDL Lighting a.s. and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon RENDL Lighting a.s, unless approved in writing by an authorized representative of RENDL Lighting a.s.
 
Price and Payment
Every product has price shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
 
Delivery
The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated for these individual products.
In case RENDL Lighting a.s has reason to question buyer's solvency or ability to pay forordered products, RENDL Lighting a.s have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery
or other claims arising from the business relation or grants security which can reasonably be accepted by RENDL Lighting a.s.
The goods will be sent to you via UPS, who make three attempts at delivery. With each failed attempt, UPS will inform you through a notice. If delivery is still not possible by the third attempt, the package will be returned.
It is very important to check the package thoroughly before you sign for it, if possible lift the package to see that there are no hidden damages. Upon delivery of glass products, it is especially important to ensure that the package doesn’t sound
to contain shattered pieces of glass when gently moved. If you suspect that the package is damaged it is your responsibility to inform UPS prior to signing for it.

Unclaimed packages
For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products/services

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, RENDL Lighting a.s will pay for the delivery of the replacement product. When you have applied the return policy you shall: return the product personally or by mail to us. It is very important that you use a shipping company who do direct deliveries to companies.

Return Policy
RENDL Lighting a.s return period is 14 days.
RENDL Lighting a.s shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the product. RENDL Lighting a.s will pay to send replacement products.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received your purchase: the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day RENDL Lighting a.s have informed you about the product.

You do not qualify for our return policy if:

The seal of authentication of the product has been broken/opened.

When returning a product/service:

-You are obliged to keep the product in the same condition as when delivered.
-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
 
Guarantees and Services
You have 1 year warranty on all products.
 
Privacy Policy
When ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance with RENDL Lighting a.s's privacy policy in order to fulfill our agreement to you as our customer. You have the right to know the information RENDL Lighting a.s have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
 
Force Majeure
RENDL Lighting a.s is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.