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FAQ

Frequently asked questions

What is the origin of your products?

Our products are produced partly in Europe and partly in China. We strive to co-operate effectively with our suppliers so that we can offer the best prices and fast delivery to the market.

What warranty do your products have?

All our products are certified and the warranty period is 2 years. Please note that the warranty differs for light sources; halogen bulbs don't have a warranty, while LED-lights often have an extended manufacturer's warranty.

What is Rendl Light Studio?

Since 1990, Rendl Light Studio has been offering high-quality lighting solutions. We are a constant innovation firm that offers superior service, high quality products and a unique design. Our company is based on a wide knowledge of lighting and the ability to perceive the needs and wishes of the customer. We are the right business partner for you whether you are looking for indoor or outdoor lighting in your apartment or house, as well as lighting for commercial and industrial spaces.

How often do you release new products?

Lighting technology and design are developing very fast, so we release new products all the time. With every new catalogue, we usually add hundreds of new products.

How quick is your delivery?

Orders are dispatched immediately (if they are in stock) once a payment has been credited to our account. Parcel shipments are delivered by UPS within 2-4 business days to your address or your customer address on your behalf. To your customer the package was sent by you. No minimum order required, and delivery FREE OF CHARGE for orders above EUR 120, otherwise a fee of EUR 12 applies.

Why should I use your lighting?

We offer high quality lighting solutions at reasonable prices, with an innovative assortment and modern design. Please don't hesitate to get in touch if you have any questions, we strive to help you find solutions and customize products to suit your needs.

How do you process claims, replacements?

The average percentage of complaints should be around 1% per year. We resolve the claim immediately by a refund, credit note, spare part, or repair. Complaints are handled at our store, so the customer has to send the goods to the showroom along with a proof of purchase. The cost of transport is covered by the customer. It can take up to 30 days for a claim to be processed after receipt of the goods claimed and a purchase receipt. After the complaint has been settled, we send the goods to the customer at our expense.

Why dont you offer design calculations?

We are only able to recommend lights based on functionality and design, if you have a drawing with the dimensions of the given space.

Where can I get a product datasheet?

There is a downloadable version for each product in the webshop.

Could you assist with projects?

We do not process projects, but we offer assistance. We can help you to choose your lights and their location according to your project.

Why don't you sell to America and Middle east?

We can, but the transport costs have to be recalculated and the customer would pay all transport costs incl. customs duties.

Stock

Most products are in stock and for immediate dispatch.

UPS delivery details

We ship the goods from our central warehouse in Prague by UPS parcel service to the delivery address you have given us in your order.The transport conditions at the destination are beyond our control and responsibility.Under shipping terms, the UPS courier delivers the shipment to a person located at a specified address.

Is it possible to get a discount on a larger purchase?

Yes, it is possible to get a discount. As a retail customer, you get a 5% discount on the purchase of goods worth over EUR 2000 and a 10% discount when ordering over EUR 4000. Wholesale partners have set discounts as agreed with our sales representatives. For more information, please contact them.